Books Jul 16, 2009 at 11:28 am

Comments

1
Dismal customer service is synonymous with Amazon, no? Why would anyone even consider buying something both made and sold by them? That's just asking for double dismal customer services.
2
Nintendo DS Lite had the same problem, so they changed the kind of plastic to something that feels cheaper but is more durable. If Amazon doesn't change the kind of plastic they use (that sleek, sexy, shiny casing), it's because they find the practical alternative less marketable.
3
But on the plus side, they don't have to worry about book worms, so it's really a fair trade off.
4
Uhh, they are replacing the Kindles free of charge now. Did you not read the update that was posted yesterday? The people that filed the lawsuit have not dropped charges-what does that tell you? I think the Stranger really needs to curb its Amazon bloodlust and relax.

Plenty of people have had great experiences with their customer service. I ordered a wireless router from them and it never showed up despite UPS confirming delivery. I called Amazon and they sent a replacement to me and upgraded shipping to overnight free-of-charge within five minutes. I think the problem is that you get what you put out when you call CS. If you have an angry & aggressive attitude then you will get that back.
5
Book worms will adapt.

The new book worms will be plastic-seeking nanobots that love frissable eBooks.
6
Frissable, Will? Really?
7
@2, very few buyers even see the device up close before buying it, so if that's their problem, they need to get over it.
8
Frissable eBooks taste the best.
9
Frissable isn't a word, shithead.
10
#9 it a perfectly cromulent word. Enbiggen your vocabulary!
11
Hey @4, haven't you heard? Any large corporation in Seattle is inherently unhip, and is thus to be reflexively dismissed on the slimmest of merits. Whether you're Amazon, Microsoft, Boeing, or any other large, job-producing entity, in The Stranger's eyes, even the most moronic complaint against you is "required reading."

Amazon, while lacking a bit in the "talking to a human on the phone" aspect of customer service, is otherwise renowned for their Nordstrom-like willingness to do returns on items, and are amazingly quick, given the size of the company, to return e-mails. At any rate, they make a company like Comcast look like complete shit.

But whatever.
12
@7

I agree.
13
Would you like cracklin fries with that, Fnarf?

Fnarf isn't a word either, but we don't mention that.
14
Fnarf is a NAME, shithead. "Frissable" isn't anything; it doesn't even return any English-language Google hits (besides its appearance here). And before you try to make another of your absurd Canadianisms, it doesn't mean anything in French, either. God only knows what you thought you were saying; "friable"?

You are the biggest boob in the history of the universe. Look at your fucking jowls wobbling.
15
@ 1 What?! Dismal customer service? Kidding right? Amazon has the best customer service I have ever come across.

Please wait...

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