@Paul - you obviously love books and you are obviously a passionate guy. You got a lot of things right in this article. I was right there with you - up to a point. I was with you until you began to malign a person for the purpose of making your story sound better. Sure, you didn't mention his name. But, if you worked for Borders when that individual did (or if a person can use Google as well as you) it isn't too hard to figure out who you are talking about. Maybe you are okay with that. But, it made you a little less credible to me. I too, once worked for this individual (but not at the Boston store). I found him to be a great boss and a decent human being. Your experience, it seems, was different than mine. But no matter how you cut it, I can guarantee that the "tiny, mean ferret of a man" would never be so disparaging (especially in such a public forum) to anyone he ever worked with. And that makes him a more stand-up guy than you.