Jul 6, 2011
commented on Today The Stranger Suggests
I am the manager and co-owner of Boat Street Kitchen and I'm very sad to read this review. I agree that the situation as described is absolutely unacceptable but it doesn't sound like us. In fact, I cannot recall any complaint that I've been asked to handle on the floor this year.
In any case, I always put the customer first and I would never comp a dessert in lieu of a bad meal. I'd also like to say that we don't microwave meat - ever; and, we don't have desserts pre-plated on our countertop. One of the reasons that we're slow is that we do make and plate everything from scratch. Lastly, we only have a hostess/host on Sundays.
I apologize for any bad experience you may have had and I'd like to look into this further. If you send me your name, the approximate date of your bad experience, and your email address, I will send you back a gift certificate.
Thank you for your help in this matter.
The Boat Street Kitchen