Yesterday I bought black olives there, as we’ve been doing for last 2 years. A $9 item.
When I opened the vacuum packaging at home; I noticed that it was rotten inside. Product expiration date was stamped as 2010 on the package. As it’s not a fridge item, it meant that it was exposed to high temperature some where in the chain.
No big deal and I took it back for a replacement.

That’s when I faced owner’s incredible rudeness. He was absolutely sure that none of his products can ever be bad. If it’s bad; it’s got to be my mistake. He went on saying that I must have left it under the sun etc. and now I’m trying to cheat him. I asked him one clear question; “I’ve been a Byblos customer for 2 years. You know that I buy these olives from here every month. My monthly business to Byblos is at least in $100 range. Now why would I lie to you today for $9?” He didn’t even get the absurdity of the situation his insane insult created. He kept ranting his crazy implications, clearly accusing me that I’m a liar.
I simply informed him that he just lost me on the spot as a customer. He said he doesn’t care at all.

A complete sick mentality who should never get out of stone age cave.
If you are or if you become a regular customer there; one day inevitably you’ll face a similar product problem. When you face the same ugly insult on that day just remember; you were warned.