It’s a shame – I read all these rave reviews about the Zig Zag café, great drinks, great food – great atmosphere and I got nothing. What am I doing wrong?? The atmosphere was busy, loud and the service was absolutely repugnant. My friend chose this spot for his wife’s (my best friend) 40th surprise birthday party as they’re known for phenomenal drinks. We waited some time before getting a table and when I got in, I was not only accused of cutting in line, but was literally berated for having the audacity to sit at a dirty table. This little man must have seen my confusion and annoyance with his tone, because he then said to me “Oh Really, is this the way it’s going to be tonight?!” I was absolutely shocked… I had to take a deep breath, so I went outside – my husband came to find me – and as I was telling him how rude this man was to me – there he was and he came at me again saying how he didn’t appreciate my dirty looks and that he didn’t need me coming into his establishment with attitude. Mind you readers, I had no attitude, I was trying to get a seat before my friends party was ruined. This went on with him chastising me in the middle of the bar, and me continually asking him why he was so mean. When I finally lost my temper – he got chest to chest with me – said he was the owner, and when I asked him to step back, he refused and said I was in HIS face, then I was expelled from the bar.

I found out later that this little man was indeed the owner, and had taken the time to not only explain himself to the party but apologize for HIS behavior. He also took my friends husband aside and asked him to apologize to me for being so short. He not only acknowledged his being short, but said that he escalated the situation because he was frustrated with the happy hour as it was “so busy”. Evidently I’m welcome back anytime. What?! I can’t help but think this was done only because he was worried about his tip from the rest of the birthday party. This was the most humiliating and upsetting outing I had ever had – and ultimately I missed my best friend’s party. I can tell you I never realized you couldn’t call out bad service without being verbally abused and humiliated by the staff and in this case the owner. I wouldn’t go unless you want to leave in tears.