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As for whether Utrecht was 'snobby,' artists work at both places. Art supply customer service skills will always be all over the map. People who feel intimidated by their own lack of curiosity find 'snobs' everywhere they go.
I had a serious pet peeve w/ Blick: their computers are set up to randomly "forget" your reseller's license (instead of saving it as ANY OTHER place I know). They asked me to bring my reseller's license every time! I don't walk around w/ important documents. Staff reported they had unsuccessfully complained w/ upper management. Obviously, if other stores can save your info, they can too, right? I still don't understand what the get w/ this type of attitude.
I heard from artist friends who were boycotting Blick because it could have opened in Ballard, where so many artists are, but didn't -- maybe just to tak Utrecht down? That's really sad, if it's the case.
I guess now I will be going to Daniel Smith or A&C. Boycotting Blick won't be difficult.