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Comments
For that matter, even if there was a second service provider, they might be out as well. You see, fiber cables need to be laid in spaces where the city gives right of way for them to do so. For big fiber backbone cables, any new provider is going to be likely to use the same right of way as Comcast (if the infrastructure for laying a cable already exists on route A why make a new route B?). So someone digging into a cable might just break both cables instead of one.
There are tons of legitimate arguments to make about Comcast. This isn't one of them. It makes the Stranger look shrill and stupid.
That's unlikely. These kinds of outages are nearly always caused by someone digging where they shouldn't. There's not much you can do to control that.