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I'm offended by this "glitch" and even more offended by their changing rationale (it wasn't originally a glitch, was it?) and attempts like this to dismiss consumer emails.
http://community.livejournal.com/brutal_…
* is gay
* is a software developer for 15 years
* has made an inordinate amount of music purchases via Amazon in the past (because I couldn't find it at Easy Street, etc.)
..whom would I best contact to get a personal response to my "WTF is going on?" question to them?
I realize the request might be futile, or asking this here might be futile. But I hope I can be proven wrong.
It explains a good deal more than all the other theories.
If a lone hacker sought to demonstrate how knee-jerk reactionary outrage can be so simple to trigger...
well, it worked, I'd say.
Yes, the hacker claiming responsibility ALSO has a comments section.
credulous = "willing to believe or trust too readily, esp. without proper or adequate evidence; gullible"
Well, more like user error--some idiot editing code for one of the many international versions of Amazon mixed up the difference between "adult" and "erotic" and "sexuality". All the sites are tied together, so editing one affected all for blacklisting, and ta-da, you get this situation.
The CS rep who responded that this was Amazon policy was just confused about what they were talking about, and gave standard boilerplate about porn.
The dumbest part is saying it was a "glitch". A "glitch"? Just say that it was one of your workers making an editing error. Really dumb PR move, that one.
Let me know if you actually want more details on how it went down, but it's pretty boring and technical.
md
Here's a rebuttal to that post. I don't think weev is responsible for this.
http://bryant.livejournal.com/672165.htm…
Personally, I prefer the low-priced books along with a reasonable automated system.
www.aegeanpublishing.com/phaser1.html
i highly recommend it to everyone. it helps to put these things in perspective. available on amazon!
i have a theory that the same impulse that drives us to believe in "intelligent design" is the same impulse that drives us to assume amazon did this deliberately and w/forethought. ha!
The official "this is what happened and this is how we fixed it, our apologies" response is probably going to hit the main page and press releases first, and when it does get passed on to individual responses, it will STILL be a form letter, although hopefully better than the one above.
But definitely keep writing. Even if all the emails get automated responses and aren't read at all, someone's probably counting them. And hopefully that number will affect how the idiot responsible is reprimanded.
Do you have any idea how many changes are made hourly to that database?
Do you have any idea how long it takes to find changes when databases are over a few terabytes?
They understand there's a problem, they're fixing it, let's let them be, we don't have to spend money with them until they fix it.
I don't condone it, but it's there so that when people search for things they don't find porn mixed into their results, unless they are explicitly looking for porn. That's why there are tags, and it is that system that a worker borked while editing.