watch for payment beginning immediately after presenting the check and keep watching. some people wanna pay right away, some in 5 min, some don't have a clue; but all want it picked up as soon as the credit card comes out.
Actually, I kind of like it if they tell you the lobsters are almost gone. A few times I've wanted surf and turf of the lobster variety and found out they ran out of lobsters while we were dawdling over appetizers - if I'd known they were down to two lobsters, I might have ordered them at the same time as the appetizers.
waiterrant wrote a response to this on his blog (to the first 50 anyways). I normally like him, but I thought the response came across as really bitter. As Bethany already pointed out, some of the 100 were stupid (#97 "If a guest goes gaga over a particular dish, get the recipe for him or her." What? Who expects that?), but some were spot on.
One of my biggest pet peeves (that didn't make the list) is when a drink is cleared before it's 100% finished. There may have only been a couple of sips in that glass, but I more than likely wanted to finish them. I hate having to say, wait, no I'm not finished with that (or to come back from the restroom and find my almost-finished drink inexplicably missing).
"65. Always remove used silverware and replace it with new."
In many Seattle restaurants it's a constant battle to get a new fork or knife with a new course almost as if there is a utensil shortage. If my fork is covered in sticky sauce from the appetizer I probably don't want to use it with my entree. Just bring me a new one and NEVER take the fork off my plate and put back on the table, expecting me to use it and DON'T ask if I want to "hold on to my silverware." If I did I would have done so.
You have to keep this in the proper perspective - the guy who wrote this owns a very snotty, expensive restaurant in New York City. Quite a few of these things are pretty over-the-top for most of us regular folks. That doesn't mean that the rest of them are worthless. And yes, I not only know what an amuse-bouche is, I've actually had them.
@9 A wait person last night told me "good job" upon seeing my clean plate. I'd never heard that before. It struck me as sort of motherly and sweet, though strange.
I see red when I hear "no problem." Save it for your buddies. When I'm spending a fortune for dinner, if I ask something of the waiter it had better not be a problem to fulfill it. "No problem" means that although it was indeed a problem, I'm such a nice guy I forgive you."
Most of the abominations in the list came with the corporate age of restaurant dining, everything from "Hi guys, my name is Jason, how you guys doin', can I start you off with some potato skins?" to "y'still working on that?" Stick to restaurants owned and operated by hardworking restauranteurs rather than "restaurant groups" and you'll probably do better.
I go out to eat by myself fairly often, and I *hate* #2 "Do not make a singleton feel bad. Do not say, “Are you waiting for someone?” Ask for a reservation. Ask if he or she would like to sit at the bar." If I want to sit at the bar, I'll sit at the damn bar. If I'm talking to you, maitre'd or host, that means I want a table. I don't care that this means that a two-top is being half "wasted" on me - you wouldn't expect a group of three to sit on a two-top in order not to waste a seat at a four-top. The worst offense against singletons though, not mentioned, is asking "So, is it just you?"
It's funny, I really hate sitting with an empty plate in front of me. I want it gone the second I stick my silverware across the top, blade of knife tucked in. Why else is there a signal for this if we have to stare at the congealing gristle until everyone else is done?
That said, I just went and read the articles and for the most part, that sounds like a dreamy dining experience. So many of my pet peeves are covered. I like coffee with dessert, many like it after, I HATE it when suddenly you're their best friend and then you realize it's tip time, etc etc.
I agree though that the recipe one is weird- are they saying I should just go home and make it myself next time?
18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”
Good advice here. I once had a waitress (probably at Olive Garden), who screamed at us, "these plates are HOT!" when we didn't answer who had what fast enough.
Actually, it wasn't Olive Garden, it was a local run business in Pueblo Colorado. Moral is, don't eat in Pueblo if at all possible.
58 is wrong. Inappropriate use of ketchup or mustard demands instant ejection, preferably out the back door after being roughed up by the bussers. Almost as bad as people who salt their food after it arrives (almost all restaurant food is insanely heavily salted already).
Who said I don't like salt? If I didn't, I wouldn't eat in restaurants. Have you ever seen analyses of how much salt is in most restaurant food? TABLESPOONS FULL OF IT. Why do you think it tastes so good? A tablespoon of salt and a stick of butter in practically every dish.
Your reaction just tells me that you know as little about what you're eating as I imagined.
The condiment rule is to prevent possible cross-contamination of ketchup on a mustard-bearing food or vice versa. I am not a food Nazi; on the contrary, I am merely watching out against your conditioned impulse to commit grotesque crimes against humanity.
@ 32, some people just like lots and lots of salt. My dearly departed grandmother would have salted a salt shaker and eat that straight if it wasn't impolite. What kind of society do we have if people can't do that free of the silent judgment of onlookers?
They take your drink before you're done, they fill your water glass when it is half an inch not full, they push more and more food on you, they have faux friendly corporate scripts, they ask you 3 or 4 times if everything's okay and they're a pain in the ass.
At dinner on Tuesday night I had *just* finished taking a bite of gnocchi when the busser came in and swooped up my plate while I was still chewing, fork in hand. LEAVE ALL PLATES ON TABLE UNTIL THE MEAL IS FINISHED. IT'S FINISHED WHEN EVERYONE IS DONE EATING, not just when you don't see food on the plate.
Speaking as somebody who's waited tables continuosly since 1987 (save for a four-year period spent as a line cook)...
Haven't yet read the second fifty, but from the first, there were only a few that I really disagreed with; one of which seems to be all y'alls' favorite as well.
To wit, don't clear any plates until all diners are finished with the course. My theory of waiting tables has always been to wait like I would like to be waited on. And I, personally, would hate to have to wait until everybody else had finished the course before my plate were cleared.
But, so many of you seem to agree with this that I may have to reconsider.
As far as "Are you still working on that?", my usual question is, "May I take your plate," to which the overwhelming majority of "no" responses are in the form, "I'm still working on it." For what it's worth.
As far as replacing silverware goes: yes, we should do. But on the other hand, would it kill y'all to use the salad-fork and salad-knife (rather that the dinner- of each) with the salad course?
@24 Can't agree enough!
@35 You're nuts! Tho it was rude not to ask if the plate could be removed (what is wrong with asking the customer's preference?).
I cannot stand sitting and looking at empty, dirty plates when I dine out. Having always kept tidy tables when I was in food service I judge the service as poorer the longer my empty plate sits in front of me - especially if staff aren't that busy and are passing by empty handed. An empty plate is an eye-sore. Take it away so I can move the wine glass closer.
I once ate at a nice Thai restaurant in a big group. When the waiter was bringing wine for three other people at the table, he spilled the entire carafe on me instead, carafe and all. The three people who ordered the wine were given their carafe for free (despite the wine not falling anywhere near them) but I actually had to ask for something despite the fact that I was the one that had (red) wine spilled all over my shirt and sweater. I'm wondering what the protocol in this situation should have been. I felt like a whiner for having to ask but felt I was entitled to something besides sorry and a dry cleaning bill.
And don't be stingy with the napkins. Some places will serve you a giant drippy thing with just one flimsy napkin. I hate when the waiter/waitress ignores the fact that your single little napkin is all greasy, but doesn't ever bring extras. (Red Mill has the worst ratio of napkin to burger quality, but at least they let you grab more. Some places make you beg. )
I used to go out to eat in Santiago Chile and couldn't figure out why the check would never come. It used to piss me the hell off until I figured out that this was only a practice in the U.S.
But then I'd tip my standard 20 percent and didn't figure out til much later that people expected tips *maybe* up to 10 percent.
@42, I'm not worried about your heart, I'm worried about your immortal soul. Oversalting is worse than murder.
And eggs? Eggs should be liberally peppered, not salted.
Matt, your grandmother sounds like an earthly representative of Satan. Or possibly she just grew up on a farm. My grandmother was the same way, which is why I know she is currently grinding away at the salt mines of Hell.
"Do not call a woman “lady.” I am so down with this one. I took my boyfriend and my grandma to Red Lobster last night, and the server (a woman) kept saying "And for the lady?" in reference to me. Never directed it at my grandma, and actually barely addressed her. And it made me feel old, too (I'm in my 20's). Also, it's freaking Red Lobster, not the fanciest place in the world. "Lady" is usually just uncalled for.
"You still workin' on that" only annoys me in the context of the waiter constantly hovering around and interrupting. Just hang around the vicinity so I can call you over if I need you.
I also don't want a dirty plate in front of me through the rest of the meal.
@29,
I agree with you about people who automatically salt the food after it arrives and before they even taste it. But, I have been in restaurants that undersalted the food, or didn't salt it at all. I don't care if it insults the chef or such some shit, I'm not eating bland food.
I think the leave-the-plate-there-forever rule is totally in line with all the other rules against things that appear to single out one guest as special or different, like the one about how you can't compliment one diner on his or her appearance because it will (supposedly) make all the others feel ugly or whatever. So the article-writer is concerned that removing your plate is some kind of code for "Jesus Christ, what the hell were you starving or something?"
@14, I rarely get the check brought before asking in even a $15/plate restaurant. In a $20/plate restaurant, I doubt I ever have. This really isn't a problem even in the mid-market.
Not dealing with the check fast enough is a widespread problem, though. When I ask for the check, it's because I have noted the time and want to leave now. Don't make me wait 10 minutes to process my credit card.
To those people who want their plates removed: there is a universal sign for this: place your knife in your fork at about the 3 o'clock position on your plate. In any restaurant with decent wait-staff, it will soon be removed.
This entire list ranges from obvious to pedantic, with a few that are outright wrong. Yeah, we get it: this guy's decided to start a restaurant and has a place in which to voice his musings on the subject.
For those of us who have been working in the industry for most of our lives hearing his newly found insight is like hearing one of those fuckers watching the game at a bar offer up their sports advice... when you're a professional athlete.
@38, your meal should have been free. Back when I was a server I spilled a glass of soda on a customer (not the one who ordered it). I apologized, comped his meal, and picked up the cleaning charge. He became a regular.
lolz at 58. I put ketchup on everything. One time I had a waitress walk up behind me and snatch a plate I was still eating off of. Does it say not to do that?
@13 As a (thankfully!) former waiter, i think one main problem with lists like this generally is that people do not want to pay for what they get. Sure, if you go to an expensive place and drop $200 you can expect a level of service. but for $30 for 2 people you can damn sure use the same fork twice.
@13 As a (thankfully!) former waiter, i think one main problem with lists like this generally is that people do not want to pay for what they get. Sure, if you go to an expensive place and drop $200 you can expect a level of service. but for $30 for 2 people you can damn sure use the same fork twice.
@13 As a (thankfully!) former waiter, i think one main problem with lists like this generally is that people do not want to pay for what they get. Sure, if you go to an expensive place and drop $200 you can expect a level of service. but for $30 for 2 people you can damn sure use the same fork twice.
Having worked as a server at high end New York City restaurants I also recommend Reading the Tips for Diners in Phoebe Damrosch's "Service Included".
My personal pet peeves.....NEVER TOUCH YOUR WAITRESS!!
AND Don't ask me "So what else do you do?" Did it ever occur to you that this is what I actually do? That by asking me that you are implicitly stating that my current career is worthless.
Did Chuck Mangione write this?
Rich assholes who expect to be waited on hand and foot according to exacting specifications are the craziest people!
One of my biggest pet peeves (that didn't make the list) is when a drink is cleared before it's 100% finished. There may have only been a couple of sips in that glass, but I more than likely wanted to finish them. I hate having to say, wait, no I'm not finished with that (or to come back from the restroom and find my almost-finished drink inexplicably missing).
"65. Always remove used silverware and replace it with new."
In many Seattle restaurants it's a constant battle to get a new fork or knife with a new course almost as if there is a utensil shortage. If my fork is covered in sticky sauce from the appetizer I probably don't want to use it with my entree. Just bring me a new one and NEVER take the fork off my plate and put back on the table, expecting me to use it and DON'T ask if I want to "hold on to my silverware." If I did I would have done so.
DON'T BRING THE CHECK UNTIL ASKED!
Don't be The Olive Garden!
If you tackled that one, the rest are easy.
Most of the abominations in the list came with the corporate age of restaurant dining, everything from "Hi guys, my name is Jason, how you guys doin', can I start you off with some potato skins?" to "y'still working on that?" Stick to restaurants owned and operated by hardworking restauranteurs rather than "restaurant groups" and you'll probably do better.
I agree though that the recipe one is weird- are they saying I should just go home and make it myself next time?
Good advice here. I once had a waitress (probably at Olive Garden), who screamed at us, "these plates are HOT!" when we didn't answer who had what fast enough.
Actually, it wasn't Olive Garden, it was a local run business in Pueblo Colorado. Moral is, don't eat in Pueblo if at all possible.
Your reaction just tells me that you know as little about what you're eating as I imagined.
The condiment rule is to prevent possible cross-contamination of ketchup on a mustard-bearing food or vice versa. I am not a food Nazi; on the contrary, I am merely watching out against your conditioned impulse to commit grotesque crimes against humanity.
They take your drink before you're done, they fill your water glass when it is half an inch not full, they push more and more food on you, they have faux friendly corporate scripts, they ask you 3 or 4 times if everything's okay and they're a pain in the ass.
They need to STFU and be more circumspect.
Haven't yet read the second fifty, but from the first, there were only a few that I really disagreed with; one of which seems to be all y'alls' favorite as well.
To wit, don't clear any plates until all diners are finished with the course. My theory of waiting tables has always been to wait like I would like to be waited on. And I, personally, would hate to have to wait until everybody else had finished the course before my plate were cleared.
But, so many of you seem to agree with this that I may have to reconsider.
As far as "Are you still working on that?", my usual question is, "May I take your plate," to which the overwhelming majority of "no" responses are in the form, "I'm still working on it." For what it's worth.
As far as replacing silverware goes: yes, we should do. But on the other hand, would it kill y'all to use the salad-fork and salad-knife (rather that the dinner- of each) with the salad course?
Okay, off to read the second fifty!
@35 You're nuts! Tho it was rude not to ask if the plate could be removed (what is wrong with asking the customer's preference?).
I cannot stand sitting and looking at empty, dirty plates when I dine out. Having always kept tidy tables when I was in food service I judge the service as poorer the longer my empty plate sits in front of me - especially if staff aren't that busy and are passing by empty handed. An empty plate is an eye-sore. Take it away so I can move the wine glass closer.
But then I'd tip my standard 20 percent and didn't figure out til much later that people expected tips *maybe* up to 10 percent.
And eggs? Eggs should be liberally peppered, not salted.
Matt, your grandmother sounds like an earthly representative of Satan. Or possibly she just grew up on a farm. My grandmother was the same way, which is why I know she is currently grinding away at the salt mines of Hell.
I also don't want a dirty plate in front of me through the rest of the meal.
@29,
I agree with you about people who automatically salt the food after it arrives and before they even taste it. But, I have been in restaurants that undersalted the food, or didn't salt it at all. I don't care if it insults the chef or such some shit, I'm not eating bland food.
Not dealing with the check fast enough is a widespread problem, though. When I ask for the check, it's because I have noted the time and want to leave now. Don't make me wait 10 minutes to process my credit card.
To those people who want their plates removed: there is a universal sign for this: place your knife in your fork at about the 3 o'clock position on your plate. In any restaurant with decent wait-staff, it will soon be removed.
For those of us who have been working in the industry for most of our lives hearing his newly found insight is like hearing one of those fuckers watching the game at a bar offer up their sports advice... when you're a professional athlete.
Amen. My favorite is when a server removes the full plate of something horrid, doesn't ask what went wrong, then attempts to charge full price for it.
My personal pet peeves.....NEVER TOUCH YOUR WAITRESS!!
AND Don't ask me "So what else do you do?" Did it ever occur to you that this is what I actually do? That by asking me that you are implicitly stating that my current career is worthless.
www.patmybutter.com