Bold Type Tickets - Client Solutions Representative

Bold Type Tickets is hiring a Client Solutions Representative!

The Stranger is looking for a self-starting, enthusiastic, empathetic candidate to join the Bold Type Tickets team. Bold Type Tickets is The Stranger’s local and national event ticketing platform. We handle ticket sales for thousands of events in Seattle and around the US and Canada. Big events! Serious business.

This position requires a highly organized, outrageously friendly person to provide exceptional support for our ticket- buying customers (the general public), ticket-selling clients (event producers and promoters), as well as to our streaming clients. You’ll be supporting a complex internal software-as-a-service (SaaS) platform, so a high level of comfort with technology and the ability to keep up with an always-evolving system is a must.

Responsibilities

  • To provide empathetic, investigative, informative support with our clients at all times
  • To process client requests for printed tickets and box office equipment
  • To follow (and offer improvements to!) our best practices, policies, and workflows to handle customer and client requests efficiently
  • To accurately tag and monitor support trends, as the Support team works to analyze to identify solutions and product improvements that will increase customer and client happiness.
  • To create and maintain documentation and knowledge base articles.
  • To assist with producing and running streaming events through OBS and Zoom - making sure our virtual events go as smooth as possible. This will require working some evenings and weekends.

Qualifications and Skills

  • Experience - You should have strong customer service/support experience. Experience supporting technical products, especially SaaS & OBS is a big plus.
  • Service - We’re looking for candidates who will be patient and empathetic with our customers and clients, are committed to providing the best service in the industry, and ready to motivate others to do the same. Great communication skills and a positive, helpful, fun attitude are a must. The ultimate goal and responsibility of everyone here is to delight our clients and customers.
  • Communication - You and the Support team will be answering phone calls and emails from customers and clients with varied degrees of knowledge, comfort, and expertise, and will walk them through technical processes, diffuse issues, and make them happy. We say ‘please’ and ‘thank you’ a lot!
  • Schedule availability – This is a remote position Sunday - Thursday with some flexibility as some evenings and weekends are required.

Note: We know that not everyone receives the same professional or educational opportunities, so if you don’t meet all the above qualifications but still think you’d be a good fit, please apply! We especially encourage people of color, members of the LGTBQ+ community, and women to apply.

This position is remote as well as working from the Seattle office. This is a permanent full-time position that reports to the Executive Director of Index Media, LLC. Index Media offers a competitive salary, a great work environment and excellent benefits. Please email resume, confirmation of schedule availability, and desired salary range to jobs@boldtypetickets.com.

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