Seems logical and appropriate.

I recall that a senior citizen accidentally sent Comcast her rent check and they cashed it and refused to refund it till it made the evening news.

@1: Nonsense. A company that routinely sends gigabits of data to the correct individual routers when everything is working normally has all the information needed to automatically generate a list of customers affected downstream from a break, and therefore give instantaneous automatic credit when the outage ends. It's not worth individual customers' time to spend half an hour or more on the phone to get, say, a $5 credit for a day's lost service. That doesn't mean they don't deserve it.

There is a way to make ISPs accountable, and that's through modification of the franchise agreement with the city at the earliest opportunity.

Also worth following up: fines and restitution assessed against contractors who damage ANY utility, if they have failed to make use of the nationwide locator service and/or failed to observe their street markings.

I called. They were only willing to refund a single day's worth of business despite the financial loss I took as a result of lost business.

rob! Dear, I believe electric utilities already do what you suggest.

@1
Anything requiring a phone call to Comcast customer service is instantly unreasonable.

Comcast is supposedly going to have a site/form to fill out for refunds. Check their blog here for updates: http://corporate.comcast.com/comcast-voi…

That said, fuck Comcast.

Just realized this is about an old Comcast outage. So, fuck me (but also Comcast still).