You may think it looks cool or seems really sophisticated to listen to my dining order without writing anything down, but it is actually just plain stupid. Oh, what a big surprise it is when my order comes and you’ve gotten it wrong. I make you take it back because I ordered the one thing on the menu that I wanted to eat. No one expects you to have a mastermind brain that can hold five or more separate pieces of new information at a time. You are bound to get my order and many other orders wrong. Drink, appetizer, salad, main dish, multiplied by however many people are at the table. Oh, and hold the sauce and the mushrooms. And another thing, it is not appetizing to have your meal handed to you by a skeleton who doesn’t appear to eat. Please: Grab a paper and pen, eat a sandwich, and leave your brainpower to something greater!
—Anonymous
If your server’s appearance makes you lose your appetite, maybe you should stay home.
I used to not write shit down until I got busy and completely forgot to put this couple’s order in at all. About an hour later I figured out what happened and couldn’t even put their order in because I didn’t remember what they ordered. Had to tell them what happened. Now I write shit down. None of my customers care.
The Stranger just trolled all of us.
Wah wah wah from the servers.
Get off your high horse like your job is so brutally hard, shut the fuck up, and do your job. You’re job isn’t hard, I’ve done it, it’s only hard when you’re the type who is lazy and bitches non-stop. I’m guessing like all the servers in the comments here.
You’re there for serving the customer, not serving your convenience. Now stfu and beg for your tip you don’t deserve.
I’m having a hard time understanding how all the former & current servers here think that screwing up an order is no big deal. It’s the only thing that truly matters in food service! Do gas station attendants in Oregon routinely put the wrong gas in vehicles and think, “Well, they should be happy they got any gas at all?”. Just basic business – give the customer what they paid for! No, that doesn’t mean that “the customer is always right”, it’s that bringing them the wrong order wastes time & money. (It’s also a form of fraud.) That will end a business faster than anything else.
Servers : Be skinny, fat, high, horny, bitchy, ugly, cute …. doesn’t matter. Just bring the correct food to the correct table. It really isn’t that difficult.
(Now for the asshole customer who insists on modifying every dish in their order, implicitly stating that the chef doesn’t know how to cook, feel free to grind some dirt into that shit. Those are the assholes who ruin dining for everyone, creating confusion and delays.)
A lot of posters seem to be comparing this letter with their brief and apparently remarkable tenure in the service industry rather than their with current job they fuck up at all the time.
@44 no one said the job was hard. It can suck balls. There is a difference. And I still don’t give a fuck about you.
@60 what?
I love how EVERY restaurant-related letter turns into a catfight in the comments section between bitchy food service workers and bitchy customers. I’ve been on both sides and none of it is rocket science. Every customer out there will run across servers who fuck up their order at times. They’re human, it happens. Every server out there will run across entitled, picky customers at times. They’re human, it happens.
Anyone on either side who’s too sensitive to handle a fucked up order or a rude customer should avoid restaurants, and human social interactions in general, and should probably think of investing in a nice hermetically-sealed bubble. Come on people.
The skeleton comment was just out of line though.
Wow! excellent site.Marketing Research
@33 Exactly the reason I make it a point to check out any restaurant that “Yelpers” rant against. Self-absorbed pseudo critics who are either trailer trash who don’t understand the food they’re being served, or passive aggressive wankers with an entitlement complex who wouldn’t be satisfied if the restaurant served them thousand dollar bills with ambrosia and nectar of the gods. WTF, why would a website name itself after the sound an injured animal makes anyway?
No shit about the skeleton. Notice all the tweaker servers at Denny’s? I avoid eating at shitty restaurants for that very reason. I don’t need meth sweat and scabs being put in my hamburger by some hateful addict.
They have to write it down eventually to give it to the kitchen expediter. If a server came to my service window and started repeating food orders back to me verbally, I’d let them finish, hand them a pen and tell them to write it the fuck down.