Features Aug 3, 2011 at 4:00 am

My Life at the World's Dumbest Bookstore Chain

Comments

104
This article is a mess. It's about [your] life working for Borders? You spend 2/3rds of the article interviewing an exec whom you'd never known during your working days and an employee who's been there a year and proceed to ask her "what's changed?". Where is your editor? It sounds like there were tons of juicy stories from when you worked there...
105
Can we just take a moment and mourn when the original Borders in Ann Arbor on State Street sold out. It was one of the best bookstores I've been to - in the vein of Powell's of Portland or Elliot Bay of Seattle. Its first step from local store to mega store in the 1990s was the first little death of its soul.
106
Is the "ferret-faced man" the Boston Downtown Crossing General Manager Dan Durica? The guy's an asshole of twenty-five stripes, a half-wit and a malign blight upon this earth
107
I find it odd that until this article, I'd never herd the notion that Borders was the underdog/family store versus Barnes & Noble. I'd always believed the opposite, avoiding Borders at every turn.
109
I used to love Borders. I can't really remember when I stopped loving it but eventually I stopped going. I never really felt much for B&N either. So I guess its' 3rd Place or the University Bookstore now.
110
Not one book by Zola in the store. B&A did. Imagine no Zola.
111
I remember Borders being great in the 90's, and then becoming like B&N--somewhere that I'd go intending to buy something specific, not find it, and then be unable to find ANYHTHING on the shelves that I did want to buy.

Also, what happened to Book Stop? I remember them being the 'death of mom and pop bookstores' scourge of the 80's and early 90's, with their discount card.
112
I've worked in the book retail biz for 11 years now, never as a manager.
my first beef is that the borders paul is writing about in 96 is in a completely different environment than bookstores are now. you would need to work then AND now to get a good reading about why borders didn't work out so well. my understanding is that borders never had a successful online presence when things started to change.
the days of big box retailers are over. it will be comparable to when big box cd/dvd stores went down. things change, ebb and flow. it certainly does suck to work these jobs when big change comes about.
i'm holding onto my job for health insurance reasons. i would love to apply at an independent book store but i can't afford to go without health insurance. i love elliot bay. my job is becoming more and more unpleasant - upper management uses threats (sales quotas) instead of positive reinforcement to make numbers. i have a feeling it's only going to get worse.
but, back to paul's article: picking on certain managers for the downfall of the company seems a little petty. and the bookstore i work at, even though it's a big box, carries zola.
113
The other point no one seems to mention is just how badly Borders handled their CD and DVD business. While it is true that in their heyday they had a better selection of both CDs and DVDs than pretty much any bricks-and-mortar operation, their product was just TOO DAMNED EXPENSIVE. Even now as they liquidate, with DVD and Blu-Ray at 30% off their prices are only just pulling even with Best Buy, much less Amazon. It's a shame. I'll miss Borders, but I'd already been mourning it for years.
114
God damm,im gonna miss borders...i used to go to that book store every day,i used to read the magizines,and comics,and they had some good books,now...its all kindle krap...you assholes and your fucking computers are fucking up indeapendent print,i would not be suprized if the stranger went the way of the seattle p-i,god help you e-assholes if our contry was hit with a emp bomb,and there is many books out there not on kindle...and never will be...fight the machine!!! I don't give a fuck...i fucking hate kindle,it is more e-shit or I-shit fucking up socity...ever hear of cyber terrorism? Your kindle will be krap,along with your laptop,phone,tv,radio,portable dvd /blu-ray player,e.t.c so wake the fuck up robot slaves!!! Put doun your eletronic shit,and walk a few miles every day...there is no app for real life!!!
115
Supermanga is a super whiner. All that reading and you still never learned spelling or basic grammar, but at least you're angry and superior. Bet that's carried you far in life. Now go make me a latte.
117
Assembly line blowjobs at the company party. Sure. Knife-play and contributing to the delinquencey of minors? You betcha. But stealing from the boss? Beyond the pale.

Hmph. Sounds legit.
118
I have never worked at Border's but I still loved the article. Your article isn't just about Borders to me...it's about alot of how alot of corporations conduct their business now.

"Wall Street loved the flash and glitz of Borders' international expansion, and it paid out well in the short term"

That quote really sums it up. The entire business outlook now seems to be for 'the short term'. They care about next quarter's profits only. They ride the cash pony fast & HARD until it's allll worn out. Then they hire some expendable ferret-faces to take over and finish running it into the ground while they sell their stocks and disassociate themselves with the business. They don't give a crap about books or employees or anything else. They just want to ride that cash train and get out the second their quarterlies dip below a certain %. Then they make or buy a new business and start all over again. This most basic thought process is the reason our country is circling the drain economicly.
119
I worked for Borders outside Philadelphia back in the early 90s. It was my first job with benefits. Lots of fucking. Lots of fun pretentiousness. It was like finding a newer, smarter, more unhinged high school cohort.

Then the awesomeness of cleaning shit off the walls of the public restrooms started to wear thin. And gathering up the unpurchased photography books arrayed around the shitter, opened to nudes.

Then the efficiency consultants arrived to watch us take change out of the tills and to explain that we were wasting company time by turning our wrists this way instead of that way. And so on.

I have fond, wistful memories, but I knew it was dead before I left in 93.
120
I have never worked at Border's but I still loved the article. Your article isn't just about Borders to me...it's about alot of how alot of corporations conduct their business now.

"Wall Street loved the flash and glitz of Borders' international expansion, and it paid out well in the short term"

That quote really sums it up. The entire business outlook now seems to be for 'the short term'. They care about next quarter's profits only. They ride the cash pony fast & HARD until it's allll worn out. Then they hire some expendable ferret-faces to take over and finish running it into the ground while they sell their stocks and disassociate themselves with the business. They don't give a crap about books or employees or anything else. They just want to ride that cash train and get out the second their quarterlies dip below a certain %. Then they make or buy a new business and start all over again. This most basic thought process is the reason our country is circling the drain economicly.
121
I worked at Borders twice, once during a post-grad program and once between school and "real" work.

It was my first retail job and it was a trial by fire. I worked during the "key" and "make" book era. We were required to push certain titles - regardless of our opinion of them and whether or not we'd read them - and our numbers were tracked. Employees with low key and make numbers were fired without consideration of what else they sold, how well they knew their store and clientele, or how long they'd worked for the company. The managers of stores with low key and make numbers were also punished and at times fired, regardless of their performance in their district.

Well. I just ran out of steam thinking about it all. Suffice to say by the time I left I felt I might as well have been selling shower curtains at KMart (who paid more, btw). It was retail hell and the smell of desperation in the air stunk.

I am snarkily interested to see how my local GM fares. Over a decade of people management by firing and allowing the computer generation to pass her by is about to bite her in the ass. A legion of employees she sacrificed on the alter of Ann Arbor's absurdities is about to bite her on the ass.
122
My partner worked at Borders for almost 10 years. It was a great place. And yes Virginia, it was head and hands above any "atmosphere" that Barnes and Noble" could ever hope to create in their stores. And all the things you have relayed in this piece are things my partner railed about for along time as things just got progressively worse and worse over time. It is truly a loss. But time marches on and we will as well. It's a pity, it really is.
125
If Borders were a government agency, they would just give it more tax money to keep it going, regardless of how mismanaged or unnecessary it was. Times change, stuff happens. That's life. Anybody who had a job they really, really liked for a few years is lucky. Also, the Borders store where I work (currently in liquidation) has classier employees than the one you worked at.
127
I'm sad to see them close.
http://news.yahoo.com/world-without-bord…
128
E-assholes. I love it!
129
We shopped at the Southcenter (or Westfield shoppingtown Southcenter, whatever they call themselves now) weekly. With the 40% off coupons we went nuts. CDs and DVDs were WAY overpriced so never touched them.

The first week of the close-out when the computers were shut down, we smelled the stench of what they were pulling and have not been back since.
130
I had a breakdown last night and just had to visit the Southcenter Boarders one more time.

RESTROOMS: "Sorry, no public restrooms. Plumbing out of order."

INVENTORY COMPUTERS: All off, some removed.

BOOKS: Did not see popular books. Removed for re-sale elsewhere? A lot of new books that reminded me of warehouses dumping non-sellers.

MAGAZINES: Half the shelf space. Other half 100% Books for Dummies. Score a "Windows 2003 Server for Dummies" there.

SEATING: All seating removed.

SEATTLE'S BEST COFFEE: Long since closed.

CDs and DVDs: Still double Target prices.

PRODUCT SELECTION: World's largest collection of cookbooks and Romance novels, large inventory of Lady Gaga magazines.

BOARDER'S REWARDS CARD: "Sorry but that ended yesterday."

NEW PRODUCTS: Full selection of bathrobes and bath slippers for women.

This actually does not surprise us here in Seattle. When Fredric & Nelson went out of business, all the good stuff disappeared overnight and profoundly inferior products appeared on all shelves throughout the store. In the ensuing uproar, David Saby informed the P.I., Times, and the public it was his store and he would sell WTF he wanted to.
131
I started working for Borders in 1996, too. The author's experience so closely mirrors my own with Borders that I had to check to see if I wrote this and somehow forgot about it. There's a lot more to say about this - there were other good and unique things about Borders at one time, and more (and more complicated) reasons for it's eventual, inevitable demise.

Great article!
132
Your article is very engaging and I enjoyed reading it, but I don't understand the derision toward e-readers. It's like saying that printing on paper versus inscribing on scrolls devalues the writing itself.

People who love books and reading, will continue to read regardless of the format/media their books come in. And if books are presented in a way that is compatible with the busy and mobile way people live nowadays, all the better. Lugging a thousand-pager on the commuter train or on a camping trip would be quite inconvenient, for example.
133
I'm old, so I pick up on these things, but seems to me your whole opening gambit about being a hedonistic, unfeeling artiste among many hedonistic unfeeling artistes employed there sets the entire stage. It reads as failure from the ground up.
134
I'm sorry, but I am a book lover AND a bargain hunter.. I don't think they are mutually exclusive.
135
Perfect example of a liberal whining. Now, I feel bad for anybody losing their job, but I can't be sad for people being forced to find a job that is - gasp! - not in a book-related field. That's life. None of us is owed a job in our chosen field. There would be many fields I wish I could find a job in - including anything to do with books, which I love. Unfortunately, I would never be able to find one that would pay enough. We all make our choices.

You complain about not being able to unionize Borders earlier. The fact that they weren't unionized probably extended their life (and the ability for 11,000 employees to enjoy a bookselling job) a few years more.
136
Post 135 = conservative idiot. I'm surprised poster could read.
137
I worked at Media Play in the book section in the early '90s. The people I worked with were the most intelligent, thoughtful, fun people I have ever met. We all loved books. Alas, it could not last and Media Play closed its doors. I went to that liquidation, I am not going to Border's.
138
WTF IS A BOOK?
139
TL;DR
140
We had a moderate sized Borders here in the hills of Southern California exurbia that closed a few months ago in a frenzy of bargain madness. Kinda sad, really. It was a great place to go to spend a few hours, and maybe walk out with a nice volume to read later.
141
I worked for Borders' for nine years after I retired from teaching. I too loved books and stocked my library over the years. I left when I was changed to part time, losing all my benefits that made the difference when working for $8.33/hr. I loved the customers and coworkers and formed life-long friendships. I waited for the "other shoe to drop" for l 1/2 yrs. while witnessing unwarranted expansions at a time when the co. was loosing money and a general disregard for the quality of work when they were only watching the bottom line. District Managers would visit and change things around with no eye to customer's comfort. One had the reputation of never visiting a store he didn't want to change. There were only two other full time workers left when I threw in the towel. Three part time workers were hired in my place. It was so sad to see a once strong pillar of the retail community hit such a downfall. Fortunately I moved on to bigger and better things, but I will always remember Borders'! A hard-working former employee
142
Worked for BIS (Borders HQ)in the '89-'91 timeframe. The rot started at the very top (guys who name was on the wall) One was a crack-head who "disappeared" for six years and suddenly re-appeared and ruined the computer inventory system he invented. The other was trying to buy up the other 1/2 of A2 real estate he didn't own yet. (student slumlord). They brought in Bobby Di. who knew zip about book business -- He was into Hick farms sausages -- replacing Wagner who really knew the retail book experience and tried desperately to manage the place and expansion. When the owners of a business attention wanders then look out! The night I was called in at 3AM by one of them for him to vet his latest drug induced hallucination business idea, and met his bodyguard-dealer (scariest dude in A2) was final straw. I didn't need to work for a looney-tune like that! He wanted to start an internet business selling paintings over the internet, when he was sitting on a goldmine of selling books over same! This was before anyone had ever heard of Bezos or Amazon!

When Borders ran out of cash to fuel expansion, they went to IPO, but when they found out the due diligence that NYSE would require, they realized that one of their drug convictions and jail time would become public knowledge, they fled and sold out in a quickie private sale to K-mart, for a LOT less than was worth....
he then went out to blow a ton of other peoples money on a hare-brained scheme to sell groceries over the Internet! Not realizing that most people LIKE to squeeze the tomatoes before they purchase!
sad all around, but I got out before that calamity!
A fool and his/her money are soon parted.

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