Village Voice Media (VVM)âowner of 15 weekly newspapers, including the Seattle Weeklyâis using a social-networking company it owns to erode the wall between editorial content and advertising by promoting its advertisers under the guise of community buzz.
In early January, according to Gawker, VVM bought a majority share in the year-old company Likeme.net, a review-based social-networking site much like Yelp.com. On Likeme, users can recommend and write reviews of restaurants, nightclubs, and other businesses, as well as âfriendâ other site members. (On its web site, Seattle Weekly denied that VVM had bought a majority stake in Likeme.net; however, VVM did not respond to requests for clarification.)
The majority of Likemeâs reviewsâwhich appear on 12 VVM websites, next to editorial content about the businessesâare written by ad representatives for VVM. The reviews, which are exclusively positive, focus on businesses that advertise in VVM papers.
For example, if you search for a review of Nickâs Crispy Tacos on the San Francisco Weeklyâs site, a review from Likeme user LaraW is prominently displayed on the San Francisco Weeklyâs page for the restaurant under the heading âThe Inside Word on Nickâs Crispy Tacos.â
âIf youâre looking for a great midweek activity that doesnât cost a fortune, this is a great place to go,â LaraW gushes. âThe crowd is always fun and the food is awesome.â
âLara Wâ is actually Lara Weiss, the advertising coordinator for the San Francisco Weekly, where Nickâs Crispy Tacos advertises.
And Weiss isnât the only advertising staffer at a VVM paper writing reviews. Jessica Hill, the Phoenix New Times marketing director, raves that Phoenix nightclub Bar Smith is âTHE place to be on a Saturday night,â while Kansas City Pitch advertising director Britton Hunter proclaims that Waldo Pizza has âexcellent pizza and GREAT ranch dressing!!â Bar Smith advertises in the Phoenix New Times; Waldo Pizza advertises in the Pitch. In fact, just about every VVM publisher, promotions manager, and ad rep have accounts on Likeme, which is easy to find when cross-referenced with each paperâs staff list.
Reviews written by advertising sales managers and ad reps on Likeme are prominently posted on the websites of 12 VVM papersâthe San Francisco Weekly, [Denver] Westword, Houston Press, [St. Louis] Riverfront Times, Phoenix New Times, Miami New Times, BrowardâPalm Beach New Times, Dallas Observer, [Minneapolis] City Pages, Nashville Scene, [Kansas City] Pitch, and the Village Voice. Nothing on these VVM websites indicates that Likemeâs glowing reviews were written by advertising staff.
While not all of VVMâs newspapers have incorporated Likeme into their websites, the ones that havenât appear to be getting ready to do so. Nearly every member of the ad staff at Seattle Weeklyâwhich is one of the first five Seattle businesses that shows up on Likemeâs Seattle siteâhas written reviews on Likeme (some of them for Seattle Weekly itself). For example, Debbie Porter, aka âDebbieP,â the Weeklyâs promotions manager, writes about the Weekly as if she didnât work there: âTalk about issues! Boy, do these guys have âem! Every Wednesday thereâs another issue. Another Uptight Seattleite and another horoscope. Love these guys!â
VVM isnât the first company to engage in this practice, referred to by industry watchdogs as âastroturfing.â Companies such as Sony, Microsoft, and Philip Morris have all built fake grassroots campaigns to promote their own products or slam competitors.
âI think [VVMâs] first obligation is to be honest and transparent,â says Kelly McBride, ethics leader at the Poynter Institute for Media Studies. âYou lose your marketability when you allow people with an agenda to post. And clearly the ad reps have an agenda: They want to make their clients happy.â
McBride adds, âWhen you create the false impression yourself⌠thatâs really, really bad. Itâs inherently dishonest, and Iâd think it undermines your credibility.â
VVM management did not return calls for comment.
This article has been updated since its original publication.