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This is a thing of beauty:

A jetBlue flight attendant upset because a passenger refused to apologize after accidentally striking him with luggage, allegedly spewed obscenities over the PA system, then activated and slid down a plane’s emergency chute before disappearing into a terminal at John F. Kennedy airport Monday, an airport official said.

I’m sure that somewhere, flight attendants are building a shrine to this man.

More about (probably former) jetBlue flight attendant Steven Slater, including photos, are over at Towleroad.

27 replies on “A Hero to Customer Service Specialists Everywhere”

  1. You omitted the best part.

    Slater is alleged to have then activated the plane’s inflatable emergency slide, grabbed two beers from the galley, then slid down the chute, the official said.

  2. Jet Blue flight attendants wield attitude like a flamethrower. I’ve seen them openly mock passengers, aka their customers. Yeah it’s somewhat of a thankless job, but some of the FAs I’ve encountered on Jet Blue seem to actually relish in misery.

  3. I once gave serious thought to becoming a flight attendant. I love planes and travel. Sounds ideal. But I knew there was no way I could handle douchebag passengers, so I didn’t pursue it.

    I totally feel for this guy.

  4. A hero to some. A loser to more.

    However you might think about this story as you read it, none of us would have wanted to have been on this plane when it happened.

  5. He’s definately my hero for the week. After working in a call center for 4+ years, I’ve wanted to say far worse things to many people.

  6. When I was working at the public library, I got a call from a young woman who was upset about her overdue fines – and they were substantial. I pulled her file and found out that she’d checked out her college textbooks and kept them (overdue) for the entire semester, saving herself a few hundred dollars in textbook costs but incurring overdue fines about a fifth of that amount. (Not to mention denying other people the use of the books.)

    After about ten minutes of her whining about how “unfair” it was to charge her so much, I had enough and told her, “Well, none of this would have happened if you’d returned the books on time, would it?”

    She hung up, and my supervisor told me that was no way to treat a customer.

    I wouldn’t last long as a flight attendant or a waiter.

  7. Another little gem from the story on NBCNewYork.com:

    Police sources said that when authorities found Slater he seemed to be in the midst having sexual relations.

  8. funny, as someone who has repeatedly been hit in the head, elbow and legs repeatedly as aisles have gotten smaller (i tend to sleep a little haphazardly) and hardly ever recieved an apology, i’m building a shrine to the passenger. i wouldn’t fucking apologize either. crucify the fuckwad.

  9. [from the Towleroad link]
    “Aviation sources said Slater got on the plane’s public address system and yelled: ‘To the passenger who called me a (expletive), (expletive) you. I’ve been in the business 28 years. I’ve had it. That’s it.'”

    Slater, 39, was arrested in Queens…”

    39 years old and been in the business 28 years… Impressive.

  10. @22, the passenger was up when he shouldn’t be. I’m glad this attendant did something about it for a change (most of the time they ignore it), but if he’d held his tongue, the passenger would be the loser here.

    I was on a flight, and when passengers got up too soon after landing, the pilot simply stopped the plane and said he wouldn’t move until we all sat down. He didn’t swear. He didn’t have to. Everyone slunk back to their seats in shame.

    I do wish I could travel more. But stories like this make he glad I don’t.

  11. Although some flight attendants drive me mad, the passengers usually make me angrier. It has to be infuriating to see people do the same jerky things over and over and over, flight after flight, day after day, and have to be the rule enforcer. Very few people give flight attendants any respect.

    I feel for the flight attendant, and the passenger should have been punched in the face.

    If you are nice and friendly to the flight attendants and do as your told, they return the favor. Horizon flights are the best, because you get more free booze by being nice.

  12. This guy obviously lost it! I think he did what was best – remove himself from the scene. Otherwise he might have caused physical harm to the guy or someone else. I hardly think this should be a 7-yr jail sentence! Just ban him from being a flight attendant…

  13. Why do some people seem to think that paying a ticket for a seat on a plane entitles them to be a clueless, nasty fuckhead? These are the same people that scream at the servers in restaurants, or make retail clerks cry. I hate these people. They should be forcibly thrown down ejection slides themselves, instead of being allowed to drive the flight attendants to insanity.

    Buying a ticket, or a meal, or anything, does not make the person facilitating the transaction into your personal servant. You are still required by any and all rules of polite society to treat the person in a civil and decent manner.

    I really hate clueless, entitled fuckheads.

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